Canadian Electrical Industry News Week

 Mar 5, 2018

Jeff Mowatt 2By Jeff Mowatt

In marketing terms, your company’s Net Promoter Score indicates your customers’ willingness to recommend your products and services. Bringing this concept closer to home, ever wondered how likely people are to recommend you personally? For example, would your supervisor go to bat for you to support you receiving a pay raise? Are your competitors hearing about you from your customers and considering offering you a job?

The likelihood of these kinds of recommendations is based on what I call your Trust Equity Score. The higher your trust equity, the more inclined people will be to recommend you to others, and be willing to pay a premium — literally — to do business with you. Take this quiz to discover your score out of 45 possible points.


Do you keep your promises?

Subtract 5 points if you occasionally use these phrases: I'll try, I'll do my best, I won't be able to do it until tomorrow. Add 10 points if instead you often say, You'll have it within 24 hours (and consistently deliver on that promise). It's specific and positive, and when conveyed in precise hours, rather than in a day, it sounds shorter and more intentional. Tip: when you do deliver within 24 hours start your communication with, “As promised...” This way, it actually registers with others that you keep your word.


Do coworkers and customers see you as their friend or trusted advisor?

Give yourself a zero if most people at work see you as a friend. Add 5 points if they would describe you as a trusted advisor. Keep my little rhyme in mind: Friends compare and overshare. Advisors ask and stay on task. It’s a reminder to talk less and listen more. Focus the conversation on the other person and what their overall objectives are and why. People value the input of a strong listener over that of a smooth talker.

Do you look like a professional?

If you are often dressed and groomed more casually than your peers, and are in worse physical shape, subtract 5 points. If you are dressed and groomed slightly sharper than your peers, and are in better shape, add 5 points. In the real world whether it’s fair or not, people judge you by outward appearances. It’s a reflection of your self-esteem, self-discipline, and attention to detail. It should look like you put some effort (including exercising) into your appearance.

Are you involved in your profession?

Subtract 5 points if you are not a member of your professional/industry/trade association, and never go to meetings. If you are a member and attend meetings add 5 points. If you also volunteer and serve in some capacity in your association, add 5 more points. Professional/trade associations give you the opportunity to network with peers in your industry. You learn from competitors who are actually willing to share. And you have the opportunity to give back while raising your profile. Do your personal brand a favour: pay your dues and get involved.

Do you ask for permission or forgiveness?

If you have a tendency to check with others before taking action, subtract 5 points. If you're more inclined to adhere to the adage that it’s easier to ask for forgiveness than permission, add 5 points. Whatever your job title may be, people have more respect for those who are inclined to take action than those who wait to be told or given permission. If your organization penalizes people who take initiative, find someplace else to work.

Where are you when the chips are down?

When it comes to visiting people in hospitals, attending funerals, or dealing with upset customers, you tend to either a) find an excuse to be somewhere else (subtract 5 points). Or b) show up even though you don't want to be there (add 10 points). No one likes hospitals, funerals, or dealing with upset customers. That's why when times are tough, people do notice who shows up. And yes they also notice those who don't. There's always an excuse for avoiding unpleasant situations, which is why showing up like a grown-up does so much for your reputation.

Your score out of 45?

Chances are if you took this quiz you probably scored pretty high. The fact that you’re reading this article indicates you are interested in learning and development: a strong trait. Increasing your trust equity and enhancing the value of your personal brand is simple — just take the steps outlined. Of course simple doesn't mean easy. Trustworthiness is after all, something we all have to earn.

This article is based on the bestselling book, Influence with Ease, by Hall of Fame motivational speaker Jeff Mowatt. To obtain your own copy of his book or to inquire about engaging Jeff for your team, visit www.jeffmowatt.com.

 

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 Electrician Forum Brought to You by Schneider Electric             

The Electrician Forum is a monthly column that provides valuable information to electricians and electrical contractors on current industry trends and concerns. 

Schneider ElectricSponsored by Schneider Electric

In this issue: 

Quite simply put if you feel that job site costing and quote development are a lot of work, you are right! To properly assess a job and estimate the required work time, product costs and various other expenses can take more time than is often feasible for a small company. You need to be spending your time completing projects, which can become difficult if you are spending your hours doing cost analysis. We learned this first hand in last month’s edition of the Electrician Forum when Steve Beeby of Beehive Electric discussed the balance required to own and operate an electrical contracting company.

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Watch a portion of the interview conducted by Electrical Industry Canada with Steve Beeby of Beehive Electric

 

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As our population grows and consumers continue to rely on technology for both essentials and comfort, the need for power quality has become vital. Fluke is a leader in this field, offering power quality training seminars, as well as employing power quality specialists with years of industry experience.

This month’s personal profile is a double feature of two of Fluke’s senior power quality specialists, Hilton Hammond and Frank Healy.

Hilton Hammond has been with Fluke since 1995, and in 2013 moved into his current position as Power Quality Business Unit Manager. He has a deep and thorough knowledge of power quality and related electrical instrumentation. 

Frank Healy, Power Quality Product Marketing Manager at Fluke since 2006, has been in the industry for well over three decades. He globally manages Fluke’s power quality products, including measuring instruments and precision power analyzers.

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 Sean Freeman

Sean Freeman is a vibrant, enthusiastic and selfless individual who has taken his trade expertise beyond that of a simple career. Not only is he a Master Electrician but he has traveled around the world as an electrical technician delegate with the Red Cross Emergency Response Unit. His skills are a vital part of emergency response and disaster relief.

In 2013 Sean responded to Typhoon Haiyan in the Philippines. In 2014 Sean spent almost a month in Kenema, Sierra Leone working at the Ebola Treatment Centre. There he was responsible for ensuring electricity and clean water were available, and worked to strengthen the infrastructure of the facility. 

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