Canadian Electrical Industry News Week

 

Apr 2, 2018

Jeff MowattBy Jeff Mowatt

Ignore this tip if you manage a multibillion dollar brand like Apple, Coke, or McDonalds. Those companies are so established that customers have an emotional attachment to the brand name itself.

If on the other hand you manage a smaller organization, then chances are your customers have little attachment to your company name. Instead, they associate your brand with individual employees with whom they interact. That means you can spend money on marketing, product development, facilities, distribution, etc., but if your customer interacts with just one employee who is having a bad day, or who isn’t fully trained on how to interact with stressed or rushed customers, then your entire brand (and all those other investments) takes the hit.

The only way to ensure all employees deliver consistent high quality service is through proper training. That’s a major challenge for companies who have high turnover or seasonal staffing issues. That’s why it makes sense to work with a training provider who offers the option of supplying a videographer to film the training to use as an orientation for future new hires. Bottom line – consistent service doesn’t happen by accident. If service isn’t consistent, don’t blame employees. Blame the manager who allocates resources to other corporate priorities while neglecting training.

This article is based on the bestselling book, Influence with Ease by Hall of Fame motivational speaker, Jeff Mowatt. To obtain your own copy of his book or to inquire about engaging Jeff for your team, visit www.jeffmowatt.com.

 

Changing Scene

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MCEE’s New Product Competition highlights the commitment to efficiency, conservation and ...
Desdowd Inc. has been chosen to serve as Thermon’s manufacturer's agent for the province of ...
Gerrie Electric Wholesale Limited’s website has a fresh new look but continues to offer the ...
John Wade’s tenure of over 25 years working in the electrical industry in various capacities ...
At least 17 privately-owned companies in Canada’s electrical industry continue to earn ...
New products that offer exciting solutions and opportunities for industry members in the ...
On October 18th. 2018. the "stop" button was pressed for the last time. the final competitors put ...
Effective immediately, Sakura Distributors Inc. in Surrey, BC has joined the growing ranks of IMARK ...
E.B. Horsman & Son has promoted Juri Vuletin to the position of Director — Industrial ...
On March 1 Eaton announced intentions to spin off its lighting business, creating an independent, ...

Electrician Forum Brought to you by Schneider Electric

As industry experts you know the products you use everyday better than anyone and should have input on what information you receive about products and what could improve them.

Therefore, we want your insight on the biggest challenges or issues you face when installing loadcentres, breakers (CAFI, GFI's…) and other surge protection devices. We ask that you do not provide product specific details but rather your general issues and concerns or any questions that have come to mind while working with these product types. Provide us with your valued expert insight into the issues you have faced so manufacturers can better inform you about the installation and use of these products. Lets generate some discussion that will help guide the Industry.

Make your comments  HERE

 

Codes and Regulations Brought to You by the CSA Group

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The Code is a comprehensive document. Sometimes it can seem quite daunting to quickly find the ...
The Code is a comprehensive document. Sometimes it can seem quite daunting to quickly find the ...
In this article: Tables — Part B. This section of the Code contains 99 tables of essential ...
In this article: Section 58 — Passenger Ropeways and Similar Equipment. Rule 58-000 ...
  Unauthorized CSA Group certification marks have been found on wiring by Triumph Cable ...
In this article: Section 52 — Diagnostic imaging installations. The CE code is a ...
In this article: Section 46 — Emergency Power Supply, Unit Equipment, Exit Signs, and ...
  In this article: Section 44 — Theatre Installations. The CE Code is a ...
CSA has published C22.2 No. 60947-7-3, the harmonized standard for low-voltage switchgear and ...
  Electric welders. The CE Code is a comprehensive document. Sometimes it can seem ...

 

Cloud

There has been a lot of talk about cloud computing and Software-as-a-Service (SaaS) models these days but both are relatively new to the lighting industry. Let’s take a look at what they are as well as their roles in commercial lighting.

What is cloud computing?

Cloud computing is the on-demand delivery of compute power, database storage, and applications via the Internet with pay-as-you-go or subscription-based pricing. Cloud computing means that instead of all the computer hardware, software, and data that you are using sitting somewhere inside your company’s network, it’s provided and managed for you as a service by another company and you access it over the Internet. 

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Tools for the Trade

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  IDEAL Industries has introduced Combination Drill Taps to its tool lineup. Combining the ...
  Stripping and crimping device, 100 - 240 V input voltage, for insulated ferrules with a ...
Professional all-in-one cutter/stripper for coaxial and twisted pair cables     ...
  Klein Tools' Coax Explorrer 2 tests coaxial cable and maps up to 4 locations   ...
  Ideal Industries' T-14 wire stripper s are ideal for all professionals working within the ...
  The ATS850 conveyor eliminates all types of electro static discharge requirements. ...
  Lorik Tool & Automation has the experience and ability to manufacture a variety of ...
  Ideal Industries' 26 piece insulated Journeyman kit is ideal for new electricians or for ...
  Klein Tools Deluxe Fish Rod Set comes in 19 pieces that when assembled can fish wire and ...
  BendWorks Software was designed to help electrical contractors adopt this new process ...

Product News

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Liteline is excited to announce updates and improvements with their Sigma program.   ...
The LS1 Series from Flex Lighting Solutions provides quality and versatility for many applications. ...
LEDVANCE has expanded its LED luminaires business. Their two latest models, the Downlight Slim and ...
The BS100LED Extreme is designed to be a high output vapor-tight and is part of the ...
The Delviro Energy 1x4 Troffer retrofit provides an LED upgrade to traditional lighting.   ...
EarthTronics 40 watt LED Yard Light provides 4000 lumens, operating efficiently at 100 lumens per ...
First Light Technologies' most powerful self-contained solar LED luminaire to-date, the SCL2 series ...
The Siemens Electrical Digital Twin closely aligns real and virtual worlds by providing utilities ...
The i-meter MF3 is a 3-element meter, compared to the i-meter MF6 which is two element meter. ...
The PVS-175-TL-US is ABB’s innovative three-phase string inverter which enhances and ...

 

Peers & Profiles

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After eight months, 263 events, 17 broken clocks, and thousands of competitors, Ideal ...
The National Electrical Trade Council (NETCO) is an industry-funded, not-for-profit organization ...
After eight months, 263 events, 17 broken clocks, and thousands of competitors, Ideal ...
Born and raised in western India, Rupali’s passion for mathematics and science began at a ...
After eight months, 263 events, 17 broken clocks, and thousands of competitors, Ideal ...
Allison Wood and Dominique Rivet are two apprentices who had a wealth of career options available ...
  In a recent sit-down Electrical Industry Canada was able to learn a little ...
David Johns is a unique and dedicated individual both at home and in the workplace. At home he is a ...
    Sean Freeman is a vibrant, enthusiastic and selfless individual who has taken his ...
  Automation companies are drivers of innovation, and have penetrated near every industry ...

Copper $US Dollar price per pound


 

Jean-Marc Myette

By Line Goyette

Meeting people in our industry often comes with surprises. This was the case with Jean-Marc Myette, Business Development Manager of ABB’s Electrification Products Division and chair of the Board of Electro-Federation Canada’s Quebec section. Not only does he know the electrical industry down to the most minute product and technological innovations, he is also a professional car racer on sabbatical, and someone very involved in his business community and personal life.

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