Canadian Electrical Industry News Week

 Mar 5, 2018

Jeff Mowatt 2By Jeff Mowatt

In marketing terms, your company’s Net Promoter Score indicates your customers’ willingness to recommend your products and services. Bringing this concept closer to home, ever wondered how likely people are to recommend you personally? For example, would your supervisor go to bat for you to support you receiving a pay raise? Are your competitors hearing about you from your customers and considering offering you a job?

The likelihood of these kinds of recommendations is based on what I call your Trust Equity Score. The higher your trust equity, the more inclined people will be to recommend you to others, and be willing to pay a premium — literally — to do business with you. Take this quiz to discover your score out of 45 possible points.


Do you keep your promises?

Subtract 5 points if you occasionally use these phrases: I'll try, I'll do my best, I won't be able to do it until tomorrow. Add 10 points if instead you often say, You'll have it within 24 hours (and consistently deliver on that promise). It's specific and positive, and when conveyed in precise hours, rather than in a day, it sounds shorter and more intentional. Tip: when you do deliver within 24 hours start your communication with, “As promised...” This way, it actually registers with others that you keep your word.


Do coworkers and customers see you as their friend or trusted advisor?

Give yourself a zero if most people at work see you as a friend. Add 5 points if they would describe you as a trusted advisor. Keep my little rhyme in mind: Friends compare and overshare. Advisors ask and stay on task. It’s a reminder to talk less and listen more. Focus the conversation on the other person and what their overall objectives are and why. People value the input of a strong listener over that of a smooth talker.

Do you look like a professional?

If you are often dressed and groomed more casually than your peers, and are in worse physical shape, subtract 5 points. If you are dressed and groomed slightly sharper than your peers, and are in better shape, add 5 points. In the real world whether it’s fair or not, people judge you by outward appearances. It’s a reflection of your self-esteem, self-discipline, and attention to detail. It should look like you put some effort (including exercising) into your appearance.

Are you involved in your profession?

Subtract 5 points if you are not a member of your professional/industry/trade association, and never go to meetings. If you are a member and attend meetings add 5 points. If you also volunteer and serve in some capacity in your association, add 5 more points. Professional/trade associations give you the opportunity to network with peers in your industry. You learn from competitors who are actually willing to share. And you have the opportunity to give back while raising your profile. Do your personal brand a favour: pay your dues and get involved.

Do you ask for permission or forgiveness?

If you have a tendency to check with others before taking action, subtract 5 points. If you're more inclined to adhere to the adage that it’s easier to ask for forgiveness than permission, add 5 points. Whatever your job title may be, people have more respect for those who are inclined to take action than those who wait to be told or given permission. If your organization penalizes people who take initiative, find someplace else to work.

Where are you when the chips are down?

When it comes to visiting people in hospitals, attending funerals, or dealing with upset customers, you tend to either a) find an excuse to be somewhere else (subtract 5 points). Or b) show up even though you don't want to be there (add 10 points). No one likes hospitals, funerals, or dealing with upset customers. That's why when times are tough, people do notice who shows up. And yes they also notice those who don't. There's always an excuse for avoiding unpleasant situations, which is why showing up like a grown-up does so much for your reputation.

Your score out of 45?

Chances are if you took this quiz you probably scored pretty high. The fact that you’re reading this article indicates you are interested in learning and development: a strong trait. Increasing your trust equity and enhancing the value of your personal brand is simple — just take the steps outlined. Of course simple doesn't mean easy. Trustworthiness is after all, something we all have to earn.

This article is based on the bestselling book, Influence with Ease, by Hall of Fame motivational speaker Jeff Mowatt. To obtain your own copy of his book or to inquire about engaging Jeff for your team, visit www.jeffmowatt.com.

 

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Electrician Forum Brought to you by Schneider Electric

As industry experts you know the products you use everyday better than anyone and should have input on what information you receive about products and what could improve them.

Therefore, we want your insight on the biggest challenges or issues you face when installing loadcentres, breakers (CAFI, GFI's…) and other surge protection devices. We ask that you do not provide product specific details but rather your general issues and concerns or any questions that have come to mind while working with these product types. Provide us with your valued expert insight into the issues you have faced so manufacturers can better inform you about the installation and use of these products. Lets generate some discussion that will help guide the Industry.

Make your comments  HERE

 

 

ABB CMD

ABB has appointed Maryrose Sylvester as Country Managing Director (CMD) and Head of Electrification for the United States, effective August 1, 2019.

In the CMD role, she will succeed Greg Scheu, who will support a smooth transition until his retirement at the end of October 31, 2019.

Sylvester was most recently President & CEO of “Current, powered by GE”, a GE startup business that was acquired in April by New York-based private equity firm American Industrial Partners.

 



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CyberSecurityDuring a recent Industrial Control Systems Joint Working Group meeting, representatives from the National Electrical Manufacturers Association (NEMA), U.S. Department of Defense (DOD) and International Society of Automation (ISA) outlined a new program to address the growing risk of unprotected and under-protected building control systems in the U.S. and abroad.

Building owners, users, and manufacturers of control systems continuously work to find practical ways to create safe and more secure environments.

 

 

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Codes and Regulations Brought to You by the CSA Group

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IoTElectrical contractors are approaching a tipping point in terms of pursuing roles and opportunities in the growing market of smart buildings, according to Smart Buildings And Internet of Things (IoT) Impact on Electrical Contracting, a new report from Electri International. Part 1 of this 3-part series provided an overview of the IoT challenges facing electrical contractors; Part 2: opportunities. Here in Part 3: two case studies.

Manitoba Hydro Place 

The first LEED Platinum Certified building in Canada, Manitoba Hydro Place (MHP) is considered the country’s greenest and most energy-efficient building. 

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Lighting LEEDThe Rivierè-des-Mille-Îles Park encompasses an array of natural forest, waterways, marshland and shoreline in the city of Laval, Quebec. With its exceptional biodiversity, it’s a unique natural attraction for the city, and welcomes over 150,000 visitors annually.

The Exploration Centre is the latest addition to the park and was built as the main visitor welcome area. The pavilion stands out with its modern and avant-garde architecture, and magnificent view of the nearby river.

 


Read more about Lighting Design...

 

 

Tools for the Trade

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Product News

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Fluke Insulated Hand ToolElectricians and facility maintenance technicians should ideally work on de-energized electrical equipment, but that isn’t always possible, so their hand tools should provide as much protection as possible. The new Fluke1000 V Insulated Hand Tools are designed to keep workers safe in hazardous areas and are rugged enough to use in the toughest environments without breaking.

Fluke Insulated Hand Tools are manufactured using state-of-the-art German steel to Fluke’s exacting standards for quality, ruggedness, and reliability. 

 


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Maxlite TrimaxMaxLite has earned a U.S. patent for the innovative linking design features of its TriMax Vapor Tight fixture. This patent, issued as U.S. Patent No. 10,168,012, brings the number of MaxLite’s issued and pending patents worldwide to 106, a testament to MaxLite’s focus on developing cutting-edge innovation.

The TriMax is engineered with connections at the top of the fixture that maintain a hermetic seal when two or more 4’ fixtures are linked together. By simply snapping a toolless connection bracket into place, installers can uniquely create an IP66 rated lighting solution that is 8’ or longer. 

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Peers & Profiles

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Copper $US Dollar price per pound

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